The backend interface does not display correctly, what could be the reason?

If the backend interface does not display correctly and it's not possible to visualize images, icons, css, etc there are 2 possible common reasons:


  • The package installed does not match your current Joomla version. Double check which package is installed given that each one is marked for a specific Joomla version: 6.x/5.x/4.x, 3.x, etc
  • Akeeba Admin Tools has generated a htaccess file that is blocking all assets and resources for third-party extensions. In this case restore the original Joomla htaccess or remove the following lines in the htaccess file generated by Akeeba Admin Tools:

    • RewriteRule ^administrator/ - [F]

    • # Disallow access to all other PHP files throughout the site, unless they are explicitly allowed RewriteCond %{REQUEST_FILENAME} (\.php)$
      RewriteCond %{REQUEST_FILENAME} -f
      RewriteRule (.*\.php)$ - [F]


    • # Disallow access to all other front-end files
      RewriteCond %{REQUEST_FILENAME} -f
      RewriteRule !^index.php$ - [F]




It's also possible to configure the 'Server protection' of Admin Tools in order to whitelist and allow assets from the desired components like 'com_gdpr', 'com_jrealtimeanalytics', etc. This could also be needed for each user using the extension:



Finally ensure that you also have not installed any AdBlocker in your browser that may interfere with CSS loading, in this case take care to disable it:

To be sure that all changes are applied, take care to:

  • Completely wipe out browser cache.
  • Delete Joomla Cache
  • Full purge server cache or CloudFlare if used


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