This agreement between J!Extensions Store™ and the customer has a value of a contract and may be used as an official document in the case of legal action between the parties.

By accepting this contract you agree not to do the following:

• Do not use unlicensed copy of our software or request assistance without a valid and official license
• Do not write negative reviews on this or other websites without a really valid and serious motivation and without having contacted us for support
• Do not ask for a refund or open a PayPal dispute/chargeback without our consent
• Always allow us to solve a problem by accessing your website administration, a site clone or a backup

You are aware that:

• by accepting this agreement, if you violates the above requirements you may be legally sued through the International Law Institute at your expense
• by selecting the checkbox and registering an account you explicitly provide your signature and accept this contract

If you have questions you can contact our legal department at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

You have access to download paid products for 1 year from the date of purchase and you will be able to download the latest release or update the extension through the Joomla! updater within this period without any extra cost and on whatever domain.

After 1 year you can continue to use downloaded products without any limitations but you won't have access anymore to the products folder on our store to download new releases and you won't be able to update the extension through the Joomla! updater.

Your account will continue to be available on our store, so if you choose to get a new version of an extension you simply need to buy it again. Moreover a newsletter reminder including a special coupon code to apply 20% discount will be sent you 1 week before the updates license expiration.

All our products once purchased can be used and installed without any limitations on how many domains you need. Our expertise free support is included for 1 domain, if you need assistance on multiple sites it's required a new license for each domain or an extra hourly charge.

The Joomla! updater will notify you when an update is available, moreover most of our extensions include a version checker to get notified about the availability of a new release. Notice that although the Joomla! updater will notify you about new updates, it won't be able to perform the update automatically if a valid updates license for commercial extension is not provided through your email address.

We are the only ones to develop and distribute our extensions that can be downloaded only on this website. Be careful to not download our products on websites other than this one, our extensions can be downloaded only on this official website. If you find our extensions downloadable on other sites at a cheapest price or for free, be sure that viruses, malwares, security injections and hidden links have been added by other people into our products to infect your PC or Joomla! website, thus download and install those extensions on your site at your own risk! Obviously we do not provide support for our products downloaded elsewhere and without a valid purchase license, additionally if you use a not licensed copy of our extensions and we discover this, you may be sued for software piracy by our legal department being an illegal practice. In such case the legal dispute can be resolved through the International Law Institute at your expense.

Our support team is available 24/7 every day from Monday to Sunday. Your support request is usually answered immediately within minutes, in some cases it may requires few hours to understand better your issue and give you optimal answer and solution.

Our policy doesn't trust forum or blog to receive help by other users. We prefer to process personally every single request and customer need, for this reason on our store is available a form to contact us and get an answer quickly. This ensure you the best service taken into account by expert and developers and a little time to find a solution to your problem. Take care that to request support for paid products you need a valid license, asking support for paid products without a valid license is not allowed.

You can get support by email or forum until you have a valid license for the purchased product and you are one of our valid customers. If needed, we include max 1 hour of on site assistance for every single purchased product and the included support is normally limited to 1 domain. This means that if after installation you are in troubles, you can contact us providing admin access or FTP credentials in order to allow our team to setup extensions or solve issues. Of course our support is limited to provide the starting setup or to solve blocking errors, we can't spend whole days on your website to fine tune every single aspect about the extension you purchased; in this case extra costs are involved and must be evaluated case by case.

Becoming our client you explicitely accept to not submit, write or post any negative review, feedback or opinion about our extensions and company on this and other websites without first contacting us and request support in order to fix any kind of problem that you may experience. It's expressly prohibited to write negative reviews and ratings on this website and on the Joomla! Extensions Directory website without a really valid and serious motivation. It's also prohibited to write a review if your updates license has expired and you are not using the latest version of an extension, indeed a review can't be related to an old version of an extension.

We are a professional company providing top level software and support, so there is no reason to write negative feedbacks about our services, if you experience an issue we are always available to assist you in order to find a solution. Moreover if you complain about a missing feature in the extension you purchased, you can submit a feature request and we will be happy to evaluate it and plan a development for a future release without any extra cost.
Additionally we always provide an answer to everyone, so you are not allowed to write a negative review claiming that you didn't heard from us because this is simply not possible; if this happens the reason could be due to a problem in receiving emails, in such case you are pleased to open a new ticket or contact us through other channels such as our Facebook page. We have hundreds of 5 stars reviews collected in almost 10 years, this is the proof that a negative review for a missing support is clearly false.

Keep in mind that if you write negative reviews about our services and company you might be legally sued and accused of defamation, in such case the legal dispute can be resolved through the International Law Institute at your expense.

All our products once purchased can be used and installed without any limitations on how many domains you need. Our expertise free support is included for 1 domain, if you need assistance on multiple sites it's required a new license for each domain or an extra hourly charge. Free updates are included for 1 year from the date of purchase.

All our extensions are shipped without any limitation regarding the domain on which you want to install them. Only our free support, if needed, is limited to 1 domain to help you during the initial setup.

We reserve the right to change policy, prices and all that is related to our ecommerce and products at any time.

Can I ask for a refund after purchasing?

Generally speaking, no. All products sold through this website are digital products and services delivered immediately after purchase and are therefore generally not eligible for refunds. When you register an account and again when you place an order, you're asked to accept the following acknowledgment: "By registering you acknowledge that all products sold on this website are digital products or services delivered immediately after purchase and are not eligible for refunds."

If you experience a problem with an extension, you must first contact our support team and allow us a reasonable opportunity to investigate and resolve the issue. By accepting this agreement, you agree that any refund request can only be evaluated after providing all information reasonably required by our support team, including, when requested, a demonstration of the issue, the URL of your website, a temporary administrator account, and a detailed description of the problem.

A refund may only be considered if we verify that a paid product without a free version cannot be made to function on your website despite reasonable support efforts from our team. Any refund request will be reviewed individually, and the final decision will be made exclusively at our discretion. If a refund is approved, the extension must be completely uninstalled from all websites where it has been installed.

Refund eligibility
Products that are also available in a free version, including GPTranslate, WPSpeed and similar extensions, are not eligible for refunds under any circumstances, as they can be fully evaluated, tested and verified before purchasing a paid license. Refund requests based solely on subjective reasons such as “it was not what I needed”, “it was not what I expected”, “I no longer need it”, “I've already uninstalled”, “I found another solution” or “I’m not satisfied” will not be accepted. Demo websites, documentation and free versions are available to evaluate our extensions before purchasing.

Please also note that our licenses are generally unlimited. Once downloaded, extensions may be installed on other domains or future websites according to the applicable license terms.

Payment disputes and chargebacks
Opening a PayPal dispute, chargeback or payment reversal without first contacting our support team and allowing a reasonable opportunity to resolve the issue may be considered a breach of this agreement. We reserve the right to provide all relevant documentation, license records, download logs, acceptance records and communications to the payment provider or competent authorities to defend our position if necessary.

Final refund procedure
If, after our verification, we confirm that a paid product without a free version cannot be made to work on your website and a refund is approved, the request must be sent via email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , including the exact URL of the website where the issue occurred. The extension must be fully uninstalled from all websites before any refund can be processed.

By checking the acknowledgment checkbox at registration and again at checkout, you expressly confirm that the purchased products and services are digital goods delivered immediately after payment and that the execution of the service begins instantly upon delivery. Where permitted by applicable law, you expressly waive any statutory right of withdrawal, cancellation or refund that may otherwise apply to products or services delivered digitally after purchase.

We are not responsible in any way if our extensions stop functioning on your Joomla! installation. Joomla! is an open source project not directly under our control and the Joomla! platform might change at any time and at the sole discretion of the Joomla! team causing loss of compatibility with the current version of an extension.
In this case we are only responsible to modify our software and release an update in order to preserve the compatibility with the latest Joomla! version as soon as possible. It's up to you to download and install the latest version of our software assumed that you have a valid updates license.

Some of our extensions integrate with third-party services and API in order to offer advanced functionalities such as Google, geolocation web services, audio services, etc. We are not responsible if any of this feature stop working because a third-party service or API changed or ceased. All we can do is try to update our software in order to adapt it to new changes or find an alternative third-party service as soon as possible.

In the same way we can't assure that our software will work on any situation, platform, mobile device, etc. There are cases in which not all functionalities could work as expected and this could be outside our control or skills. If you require our software to work on a specific platform or device you are strongly recommended to check the demo area before buying or ask for a free trial.

We are not responsible in any way if our extensions stop functioning on the latest PHP version or if some functionalities are not available on deprecated PHP versions.
In this case we are only responsible to modify our software and release an update in order to preserve the compatibility with the latest PHP version as soon as possible. It's up to you to download and install the latest version of our software assumed that you have a valid updates license.