Can I ask for a refund after purchasing?

Generally speaking, no. All products sold through this website are digital products and services delivered immediately after purchase and are therefore generally not eligible for refunds. When you register an account and again when you place an order, you're asked to accept the following acknowledgment: “By registering you acknowledge that all products sold on this website are digital products or services delivered immediately after purchase and are not eligible for refunds.”

If you experience a problem with an extension, you must first contact our support team and allow us a reasonable opportunity to investigate and resolve the issue. By accepting this agreement, you agree that any refund request can only be evaluated after providing all information reasonably required by our support team, including, when requested, a demonstration of the issue, the URL of your website, a temporary administrator account, and a detailed description of the problem.

A refund may only be considered if we verify that a paid product without a free version cannot be made to function on your website despite reasonable support efforts from our team. Any refund request will be reviewed individually, and the final decision will be made exclusively at our discretion. If a refund is approved, the extension must be completely uninstalled from all websites where it has been installed.

Refund eligibility

Products that are also available in a free version, including GPTranslate, WPSpeed and similar extensions, are not eligible for refunds under any circumstances, as they can be fully evaluated, tested and verified before purchasing a paid license. Refund requests based solely on subjective reasons such as “it was not what I needed”, “it was not what I expected”, “I no longer need it”, “I've already uninstalled”, “I found another solution” or “I'm not satisfied” will not be accepted. Demo websites, documentation and free versions are available to evaluate our extensions before purchasing.

Please also note that our licenses are generally unlimited. Once downloaded, extensions may be installed on other domains or future websites according to the applicable license terms.

Payment disputes and chargebacks

Opening a PayPal dispute, chargeback or payment reversal without first contacting our support team and allowing a reasonable opportunity to resolve the issue may be considered a breach of this agreement. We reserve the right to provide all relevant documentation, license records, download logs, acceptance records and communications to the payment provider or competent authorities to defend our position if necessary.

Final refund procedure

If, after our verification, we confirm that a paid product without a free version cannot be made to work on your website and a refund is approved, the request must be sent via email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , including the exact URL of the website where the issue occurred. The extension must be fully uninstalled from all websites before any refund can be processed.

By checking the acknowledgment checkbox at registration and again at checkout, you expressly confirm that the purchased products and services are digital goods delivered immediately after payment and that the execution of the service begins instantly upon delivery. Where permitted by applicable law, you expressly waive any statutory right of withdrawal, cancellation or refund that may otherwise apply to products or services delivered digitally after purchase.