If you have just upgraded your Joomla website from the version 3.x to the version 4.x, each of our extensions also needs to be upgraded accordingly.
As soon as you have upgraded your Joomla 3 website to Joomla 4, when you try to access the control panel of a component or plugin you will be prompted to perform the upgrade of that extension as well, installing the correct package for Joomla 4:
All our extensions have been rewritten to run on the new framework of Joomla 4 and distributed as a separate package, therefore if you try to use an old package for Joomla 3 on a Joomla 4 website, an extension won't be compatible and working.
To upgrade an extension, login with your account and download the package for Joomla 4.x from the reserved area by clicking on 'Left menu'->'Purchased products', then use one of the following methods:
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METHOD 1: download the package for Joomla 4.x and install it directly over the current one for Joomla 3.x. In this way all settings, files and configuration will be preserved upgrading smoothly from the old to the new package.
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METHOD 2: if you experiment issues using the method 1, completely uninstall the current package for Joomla 3.x and perform a clean installation of the package for Joomla 4.x. In this way all database table, settings and configuration will be lost but recreated from scratch to be fully compatible with the new Joomla 4.x API
