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white popup on htaccess editor and robots editor (1 viewing) 
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TOPIC: white popup on htaccess editor and robots editor
#5665
Amalia van Solms
Fresh Boarder
Posts: 4
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white popup on htaccess editor and robots editor Karma: 0  
Hi John,
on my second license i get a white screen (popup) on htaccess editor and on the robots editor.
i use PHP 5.6.19
It is a fresh install of Joomla 3.6.2 and it is the latest version of Jsitemap 4.2

[hide]both files have rw-r--r--[/hide]

regards Jan
 
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#5666
John Dagelmore
Admin
Posts: 3722
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Re:white popup on htaccess editor and robots editor Karma: 79  
Hi Jan,

i don't think it's a problem of permissions, maybe a PHP error under the hood.

Try to enable error reporting in the Joomla global configuration and the 'Enable debug' parameter in the JSItemap configuration. You should get an error detail instead of a white screen.

regards
John

PS: your second license is automatically added to your account
 
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#5667
Amalia van Solms
Fresh Boarder
Posts: 4
User Offline
Re:white popup on htaccess editor and robots editor Karma: 0  
Hi John,

i trued to set debug on but i got an PHP error. Calles provider. NOw debug works again.
Limit mem is now 512M

But still a white popupscreen. And i cannot see any errors. Cannot scroll down because of the popup.

regards jan
 
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#5668
John Dagelmore
Admin
Posts: 3722
User Offline
Re:white popup on htaccess editor and robots editor Karma: 79  
Hi Jan,

not sure what you mean about enabling debug, however if you are not able to activate it try to ask to the hosting provider if they got a PHP error in the server log.

Also if you want me to give it a try at my end, contact me at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and send me a super user account.

Regards, John
 
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