J!Extensions Store™
Forum
Welcome, Guest
Please Login to access forum.
- Joomla! Extensions Store
Re:Pop up windows/List issue (0 viewing) 
Go to bottom
TOPIC: Re:Pop up windows/List issue
#3103
cyberspeed
Fresh Boarder
Posts: 6
User Offline
[SOLVED]Pop up windows/List issue Karma: 0  
Hi,
I am having an issue with setting up Live Support. I have everything set up but when someone logs in, the sidebar disappears after a second and never comes back up. Also the "Auto open agent chatbox" does not seem to be working although it is enabled.

The test site is: http://evergladesfarmequipment.com/livesupport

I have the enterprise version running on Joomla 2.5. Any help would be appreciated.
 
Logged Logged  
  The administrator has disabled public write access.
#3104
John Dagelmore
Admin
Posts: 3881
User Online Now
Re:Pop up windows/List issue Karma: 84  
Hi,

ensure that the parameter visible in the image below is enabled and set to 'Yes' maybe that's the problem because the users list disappear and is removed.

Thanks,
John
 
Logged Logged  
  The administrator has disabled public write access.
#3105
cyberspeed
Fresh Boarder
Posts: 6
User Offline
Re:Pop up windows/List issue Karma: 0  
Hi,
Thanks for the quick reply. I double checked and it was enabled.
 
Logged Logged  
  The administrator has disabled public write access.
#3106
John Dagelmore
Admin
Posts: 3881
User Online Now
Re:Pop up windows/List issue Karma: 84  
Hi,

so you should contact me by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it providing an admin account so that i can investigate on this issue.
 
Logged Logged  
  The administrator has disabled public write access.
#3107
cyberspeed
Fresh Boarder
Posts: 6
User Offline
Re:Pop up windows/List issue Karma: 0  
sent credentials.
 
Logged Logged  
  The administrator has disabled public write access.
#3108
John Dagelmore
Admin
Posts: 3881
User Online Now
Re:Pop up windows/List issue Karma: 84  
For other users, the problem was due to the parameter shown in the image below set to 'No' to deny permissions to access the users list.
 
Logged Logged  
  The administrator has disabled public write access.
Go to top