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re: How can we schedule web text chat? (1 viewing) 
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TOPIC: re: How can we schedule web text chat?
#6027
Grapevine Design & Marketing Ltd
Fresh Boarder
Posts: 1
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re: How can we schedule web text chat? Karma: 0  
Hi,
We wish to schedule the day/time of the week when our experts will be available to chat with users, how can we do this?

Also, is there a way of limiting each chat session with a user to a maximum of ten minutes?

thanks in advance,
Terry.
 
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#6029
John Dagelmore
Admin
Posts: 3722
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re: How can we schedule web text chat? Karma: 79  
Hi,
under the configuration -> permissions tab there is a feature to allow the activation of the chat using a time range.
It's not possible to schedule by day or end a session after a certain time.
By the way the live support mode is not thought for a limited time usage, indeed it shows a contact form when no agents are online to allow customers to leave a ticket.

Best regards
John
 
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