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How do I get the Maximize / Close buttons? (1 viewing) 
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TOPIC: How do I get the Maximize / Close buttons?
#7315
Nate Covington
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How do I get the Maximize / Close buttons? Karma: 0  
I can get my Live Chat module to work but it doesn't have any of the buttons that I see on the demo. See attached.

Mainly looking for Maximize / Close

Am I missing a setting somewhere?
 
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#7316
John Dagelmore
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Re:How do I get the Maximize / Close buttons? Karma: 84  
When using it in live support mode and no users are connected but only the ticket form is in place, no buttons will be showed at all. So this is how it works.

The maximize button is enabled by default only on mobile devices, screenshot of the setting that can be changed.
 
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#7322
Nate Covington
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Re:How do I get the Maximize / Close buttons? Karma: 0  
When it's in support ticket (chat offline) mode, there is no "X" to close the "Submit Ticket" popup, other than clicking on the lower blue bar toggle. Is there a way we can add a "close" button so that people who don't know to click to bottom-bar can close it?
 
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#7323
John Dagelmore
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Re:How do I get the Maximize / Close buttons? Karma: 84  
QUOTE:

When using it in live support mode and no users are connected but only the ticket form is in place, no buttons will be showed at all. So this is how it works.


What you can do is change the default pop-up status so that it starts closed by default, add it should be configured in live support mode.

Parameters-> Preferences->Starting chat status-> close
 
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#7326
Nate Covington
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Re:How do I get the Maximize / Close buttons? Karma: 0  
I already had this setting:
Parameters-> Preferences->Starting chat status-> close


I am asking for a way to close the "Support Ticket" window. There is no "X" visible (see attached)
 
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#7327
John Dagelmore
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Re:How do I get the Maximize / Close buttons? Karma: 84  
As i said you there are no 'X' icons and there are no ways to do this.

The only thing that you can do is setup a CSS override to show always the close icon that is not a 'X' but is an exit icon.

The code for the CSS override is the following:

Code:
#jchat_closesidebarbutton{display: block !important;}
 
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