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Re:Can't see other moderators replied in Chat room (1 viewing) 
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TOPIC: Re:Can't see other moderators replied in Chat room
#7471
Johnny Lau
Fresh Boarder
Posts: 15
User Offline
Can't see other moderators replied in Chat room 2 Years, 4 Months ago Karma: 0  
Hi,

We have several admin on the chat room chatting with our users.And all user in same chat room.However,each admin can't see other moderators replied in Chat room.So,all admin did not know who had replied to user on chatroom.

But all message by admins has storied in Back-end.

How to fix it?

Thanks.
 
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#7472
John Dagelmore
Admin
Posts: 3520
User Offline
Re:Can't see other moderators replied in Chat room 2 Years, 4 Months ago Karma: 74  
Hi,

i don't know but i can give you some hints about the configuration.

Check the paramerter 'Allow the chat to same groups only' if set to 'No' and the 'Live support mode' if disabled or correctly configured.

Regards
 
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