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Re:Updated to 2.7 and now "whitescreen" [SOLVED] (1 viewing) 
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TOPIC: Re:Updated to 2.7 and now "whitescreen" [SOLVED]
#3301
Michael Ebsch
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[SOLVED]Updated to 2.7 and now "whitescreen" Karma: 0  
Updated a dozen sites to the new version 2.7, since then I can't access the component from the backend and it caused my sites to go down, only producing the "whitescreen". Only way to get the site back is to disable the plugin in the extension manager.
 
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#3302
John Dagelmore
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Re:Updated to 2.7 and now "whitescreen" Karma: 84  
Hi Michael, can you contact me at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it providing an admin account? I need to check the kind of error going on after your update action.

Thanks,
John
 
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#3303
John Dagelmore
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Re:Updated to 2.7 and now "whitescreen" Karma: 84  
PS: also considering that nothing has changed from version 2.6 to 2.7 i hope that you have installed the correct package according to your Joomla version running. Eventually report the name by email when you contact me.
 
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#3304
Michael Ebsch
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Re:Updated to 2.7 and now "whitescreen" [SOLVED] Karma: 0  
I am going to go ahead and just beat my head on the wall for a bit. I just looked at the downloaded package I updated the sites with and it is indeed the Joomla 2.5 version, I am running 3.4...... Going to chalk this one up to overworked and in a hurry.

Thanks for the quick reply and the suggestion!!
 
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#3305
John Dagelmore
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Re:Updated to 2.7 and now "whitescreen" [SOLVED] Karma: 84  
That sounds reasonable, i couldn't think about other reasons

At this point, try to install over the correct package for Joomla 3.x WITHOUT uninstalling it to not lose collected stats. It should work smoothly again.
 
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