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Email Reports not functioning despite proper Joomla Outbound email configuration (1 viewing) 
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TOPIC: Email Reports not functioning despite proper Joomla Outbound email configuration
#3550
Christopher Pressey Design
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Email Reports not functioning despite proper Joomla Outbound email configuration 3 Years, 11 Months ago Karma: 0  
Hello,

JRealtime Analytics is not sending emailed reports, despite SMTP settings being correct and sending other system related emails.

Can you assist in troubleshooting?
 
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#3551
John Dagelmore
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Re:Email Reports not functioning despite proper Joomla Outbound email configuration 3 Years, 11 Months ago Karma: 74  
 
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#3552
Christopher Pressey Design
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Re:Email Reports not functioning despite proper Joomla Outbound email configuration 3 Years, 11 Months ago Karma: 0  
Thanks - emailing you now!
 
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#3696
CitrusKiwi Web Solutions LLC
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Re:Email Reports not functioning despite proper Joomla Outbound email configuration 3 Years, 11 Months ago Karma: 0  
Same problem here. Everything is set up fine, and contact forms are working, but no emails. Only one site that I know of but I'm betting all of them are failing.
 
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#3697
John Dagelmore
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Re:Email Reports not functioning despite proper Joomla Outbound email configuration 3 Years, 11 Months ago Karma: 74  
Hi,

identify the reason is not so easy, do some checks to ensure that the email settings are correct and the component is updated to the latest version.

After that you can try to execute programmatically the URL to send email reports opening in your browser for example:
http://www.yoursite.com/index.php?option=com_jrealtimeanalytics&task=serverstats.emailxls&tmpl=component

Opening this URL in your browser must have the effect to send the report email and show a '1' on the page.
You can even schedule a cronjob with this URL if needed.
 
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#3698
Christopher Pressey Design
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Re:Email Reports not functioning despite proper Joomla Outbound email configuration 3 Years, 11 Months ago Karma: 0  
I'm still not getting emailed reports on the site in the OP - and the url you note here, http://www.yoursite.com/index.php?option=com_jrealtimeanalytics&task=serverstats.emailxls&tmpl=component
when used on my site in the OP returns a white screen.
 
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