J!Extensions Store™
Forum
Welcome, Guest
Please Login to access forum.
Re:Trouble Reporting Specific Time Frames (1 viewing) 
Go to bottom
TOPIC: Re:Trouble Reporting Specific Time Frames
#392
Dexter Renninger
Fresh Boarder
Posts: 2
User Offline
[SOLVED]Trouble Reporting Specific Time Frames 5 Years, 4 Months ago Karma: 0  
For some reason or another, I'm having a difficult time getting the global stats report to display information for specific time frames. When I select a new time frame, the window appears to be loading, but never quite updates the information.
 
Logged Logged  
 
Last Edit: 2014/07/14 20:41 By @store$eco#mm!.
  The administrator has disabled public write access.
#393
John Dagelmore
Admin
Posts: 3520
User Offline
Re:Trouble Reporting Specific Time Frames 5 Years, 4 Months ago Karma: 74  
Hello,

if the report hang up it could be a problem due to scalability, having too much data to elaborate in the selected time frame.

Check if reducing the time frame interval the report gets generated normally, and try to disable some type of stats like in the picture below to reduce the amount of data analyzed.

This should help to understand if the problem is due to a large amount of data processed.
 
Logged Logged  
 
Last Edit: 2014/07/14 16:34 By @store$eco#mm!.
  The administrator has disabled public write access.
#394
Dexter Renninger
Fresh Boarder
Posts: 2
User Offline
Re:Trouble Reporting Specific Time Frames 5 Years, 4 Months ago Karma: 0  
It is working now, thank you very much. Reducing the amount of data reported did the trick.

I am, however, facing a second problem now. I can't seem to export pdfs. When I click the export PDF button, all I get an error page with the following:

TCPDF ERROR: [Image] Unable to get the size of the image: http://renningers.net/administrator/components/com_jrealtimeanalytics/images/icon-48-statspdf.png

I made sure that the file was in the appropriate directory.
 
Logged Logged  
  The administrator has disabled public write access.
#395
John Dagelmore
Admin
Posts: 3520
User Offline
Re:Trouble Reporting Specific Time Frames 5 Years, 4 Months ago Karma: 74  
 
Logged Logged  
  The administrator has disabled public write access.
#396
John Dagelmore
Admin
Posts: 3520
User Offline
Re:Trouble Reporting Specific Time Frames 5 Years, 4 Months ago Karma: 74  
The problem was due to file open permissions.
 
Logged Logged  
  The administrator has disabled public write access.
Go to top