Hi,

I am trying to track document downloads on our website and I have already read another post regarding the download tracking issue and it appears that I am having a similar issue as well.

Here is what I have -

Full download Code:

<a href="http://itso.int/images/stories/IAC-20/IAC-20-Convening-Letter-EN.pdf" onclick="document.getElementById('trackdownload'.src='http://itso.int/index.php?option=com_jrealtimeanalytics&track=69'">Refree.:10-29-15/DG-59</a> <iframe id="trackdownload" style="display:none" src="http://itso.int/index.php?option=com_jrealtimeanalytics&track=69"></iframe>

PS: An emoticon automatically gets added at the end of ('trackdownload ' )

Custom URL:
http://itso.int/index.php?option=com_jrealtimeanalytics&track=69

Here is the screenshot of event section:



I cannot figure out what I am doing wrong because the occurrences keep showing 0 for the document download.