Hi John,

I'm having a similar issue. It is directly causing at least three key pages to not load, initially throwing HTTP 500 errors, and now 404 errors due to some changes the host made. These are the logged error messages:

[09-Aug-2016 18:04:32 CST6CDT] PHP Fatal error: Class 'JRealtimeHelpersDevice' not found in /home/shajla/public_html/components/com_jrealtimeanalytics/models/serverstatsobsrv.php on line 201
[09-Aug-2016 18:04:48 CST6CDT] PHP Fatal error: Class 'JRealtimeHelpersDevice' not found in /home/shajla/public_html/components/com_jrealtimeanalytics/models/serverstatsobsrv.php on line 201
[09-Aug-2016 18:09:56 CST6CDT] PHP Fatal error: Class 'JRealtimeHelpersDevice' not found in /home/shajla/public_html/components/com_jrealtimeanalytics/models/serverstatsobsrv.php on line 201

I appreciate Dominik raising this issue. I didn't see a resolution. Please provide me with your advice/direction re fixing this issue ASAP. Thanks,

Saboor