I bought a new JSiteMap Subscription today and upgraded our old one at our live site.
I started to configure JSiteMap at our live site but when I want to save configuration it it not saving.
I looked this problem up at JextesionStore in their forum and found that it should be down to that the SSL prevent GoogleBot from working. This is far over my head so I kindly ask SiteGround to help me out.
Here is a link to the Forum treads; https://storejextensions.org/forum/view/10-jsitemap/5948-two-problem-sitemap-and-configuration.html
Please find below the replies from SiteGroup Support;
As I can see your SiteMap was generated here:
XML format of the SiteMap can be accessed here:
You can submit your Sitemap to Google bot by following this tutorial:
I have also checked your access logs for any crawl attempts from Google bot. As I can see Google bot can reach your website https://www.xxxxxxx
188.8.131.52 - - [24/Jun/2017:02:19:12 -0500] "GET /da/events-global/members-events/date/2016-11 HTTP/1.0" 200 65 "-" "Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)"
184.108.40.206 - - [24/Jun/2017:02:19:42 -0500] "GET /index.php/ HTTP/1.0" 200 26715 "-" "Mozilla/5.0 (compatible; Google-Site-Verification/1.0)"
220.127.116.11 - - [24/Jun/2017:02:19:42 -0500] "GET /index.php/ HTTP/1.0" 200 26717 "-" "Mozilla/5.0 (compatible; Google-Site-Verification/1.0)"
18.104.22.168 - - [24/Jun/2017:02:21:15 -0500] "GET /about-us/support-center/faq HTTP/1.0" 200 14267 "-" "Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.96 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)"
It seems that there is no problem between Google bot and your SSL certficate. It seems that everything is working properly you just need to submit your content to Google.
Senior Technical Support
Posted On 24 Jun, 2017 02:49 CDT
Thanks a lot for checking this out. I am glad that the Google part is working.
Unfortunately, I have still a problem at the configuration of JSiteMap Pro at our admin. The best way to see the problem is by using the three screenshot I have uploaded and also read my comments at the screenshots.
Posted On 24 Jun, 2017 03:05 CDT
I was to reproduce the problem, however I was not able to fix it. In this case I would recommend that you contact the support of JSitemap Pro. It seems that this is paid Joomla extension and all paid Joomla extensions have paid support which is quite good according to the comments here:
Please contact their support for this issue and if we can change something on our end to make this work please update this ticket.
Senior Technical Support
Please help me out.
Thank you and best regards,