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Support team problem (1 viewing) 
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TOPIC: Support team problem
#2005
Artio Oy
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Posts: 2
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Support team problem 5 Years, 6 Months ago Karma: 0  
Our customer's support team includes several servants belonging to the same group in Joomla and those should be shown to quests as a one customer servant. Is this possible? Could also be fine, it customer servant would be able to see if some other servant is already chatting with the customer. What they indeed need, is a generic support chat, where quest is able to start chat and the quickiest customer servant can anwser the call.

They also needs to integrate chat in there web shop, which is not the same system where chat is installed. I'm wondering if they are able to run chat in that site loading the files from Joomla?
 
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#2006
John Dagelmore
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Re:Support team problem 5 Years, 6 Months ago Karma: 75  
Hello,

yes the chat can be configured to allow guests to see only customer servants and chat only with them. The live support mode allow you to choose which user groups in Joomla will be the customer servant. In this way normal guests will be able to chat only with servants and not each other.

If you have an external web shop application, probably the chat can't be run because it requires Joomla installation to work.

Cheers,

John
 
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#2007
Artio Oy
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Re:Support team problem 5 Years, 6 Months ago Karma: 0  
Thank You. And is it possible for example five servant group to be visible as one customer servant to guests?

Regards,
Arto
 
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#2008
John Dagelmore
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Re:Support team problem 5 Years, 6 Months ago Karma: 75  
You can choose multiple servant groups, also five groups that will be visible to guests.

Best regards
John
 
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