Hi,

that's not the case because the email address visible in the chat activation form is not thought for live support purpouse. It's temporary stored in the session database table.

If you want to keep track of email, tickets, etc when you are offlline use the tool as a live support and ticketing system instead, so that users will be able to fill in the ticketing form properly and tickets will be stored for backend management.

Best regards,
John