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[SOLVED]Class 'JRealtimeHelpersDevice' not found (1 viewing) 
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TOPIC: [SOLVED]Class 'JRealtimeHelpersDevice' not found
#5263
gayonline
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[SOLVED]Class 'JRealtimeHelpersDevice' not found 3 Years, 4 Months ago Karma: 0  
Hi,

when I activate JRealtime Analytics comes the error message "Class 'JRealtimeHelpersDevice' not found" on all Pages in the Frontend.

Regards
Dominik
 
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Last Edit: 2016/08/10 14:50 By @store$eco#mm!.
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#5265
John Dagelmore
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Re:Class 'JRealtimeHelpersDevice' not found 3 Years, 4 Months ago Karma: 74  
Hi,

if you recently upgraded to the latest release, try to check that all files have been copied correctly.
Using an FTP client check if the following file is in place:

root/administrator/components/com_jrealtimeanalytics/framework/helpers/device.php

Best regards
John
 
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#5266
gayonline
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Re:Class 'JRealtimeHelpersDevice' not found 3 Years, 4 Months ago Karma: 0  
Hi John,

the File device.php is in the Place

Regards
Dominik
 
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#5267
John Dagelmore
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Re:Class 'JRealtimeHelpersDevice' not found 3 Years, 4 Months ago Karma: 74  
 
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#5463
Saboor H. AbdulJaami
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Re:Class 'JRealtimeHelpersDevice' not found 3 Years, 3 Months ago Karma: 0  
Hi John,

I'm having a similar issue. It is directly causing at least three key pages to not load, initially throwing HTTP 500 errors, and now 404 errors due to some changes the host made. These are the logged error messages:

[09-Aug-2016 18:04:32 CST6CDT] PHP Fatal error: Class 'JRealtimeHelpersDevice' not found in /home/shajla/public_html/components/com_jrealtimeanalytics/models/serverstatsobsrv.php on line 201
[09-Aug-2016 18:04:48 CST6CDT] PHP Fatal error: Class 'JRealtimeHelpersDevice' not found in /home/shajla/public_html/components/com_jrealtimeanalytics/models/serverstatsobsrv.php on line 201
[09-Aug-2016 18:09:56 CST6CDT] PHP Fatal error: Class 'JRealtimeHelpersDevice' not found in /home/shajla/public_html/components/com_jrealtimeanalytics/models/serverstatsobsrv.php on line 201

I appreciate Dominik raising this issue. I didn't see a resolution. Please provide me with your advice/direction re fixing this issue ASAP. Thanks,

Saboor
 
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#5464
John Dagelmore
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Re:Class 'JRealtimeHelpersDevice' not found 3 Years, 3 Months ago Karma: 74  
Hi Saboor,

assuming that you are already using JRealtime latest version 3.2 on Joomla 3, install the plugin zip package attached to definitely fix this issue.

Best regards
John
File Attachment:
File Name: plugin.zip
File Size: 7178
 
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