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JRealtime Analytics from Components waits forever and does not open (1 viewing) 
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TOPIC: JRealtime Analytics from Components waits forever and does not open
#6825
The Legal Aid Board
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JRealtime Analytics from Components waits forever and does not open 2 Years, 7 Months ago Karma: 0  
Hi,

I am having a problem with JRealtime Analytics. When I click on JRealtime Analytics from the Components menu the browser just starts "waiting for ..." forever. No errors follow. It just stays like this.

I have figured out that typing the exact url of each tile in the control panel works and opens up that page such as the real time statistics page.

Why won't the actual control panel for JRealtime Analytics open for me. Is there any settings or anything I can change to make this work?

Regards,
Adrian
 
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#6826
John Dagelmore
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Re:JRealtime Analytics from Components waits forever and does not open 2 Years, 7 Months ago Karma: 74  
Hi,

in the control panel is done the version check control to the remote server to find updates, so i guess that you have an issue on you server/PHP settings about opening a connection.

You could double check if functions such as fopen, fsockopen, curl, etc are enabled and if your hosting provider does not prevent remote connections using firewalls, etc

Best regards,
John
 
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Last Edit: 2017/03/23 10:46 By @store$eco#mm!.
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#6827
The Legal Aid Board
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Re:JRealtime Analytics from Components waits forever and does not open 2 Years, 7 Months ago Karma: 0  
Can I turn this check off? It is for an intranet Joomla site. No need for internet connection.
 
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#6828
John Dagelmore
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Re:JRealtime Analytics from Components waits forever and does not open 2 Years, 7 Months ago Karma: 74  
No this can't be turned off by configuration.
It must be disabled in the source code.
 
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#6829
The Legal Aid Board
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Re:JRealtime Analytics from Components waits forever and does not open 2 Years, 7 Months ago Karma: 0  
Thanks John. Could you guide me on where to make this change? I won't be needing to update the JRealtime Analytics any time soon.
 
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#6830
John Dagelmore
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Re:JRealtime Analytics from Components waits forever and does not open 2 Years, 7 Months ago Karma: 74  
Sure you can try this.

open the file root/administrator/components/com_jrealtimeanalytics/views/cpanel/view.html.php

and comment out the line 150:
//$this->updatesData = $this->getModel ()->getUpdates ( $this->get ( 'httpclient' ) );
 
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